Ep 57 - Zapier's Chris Patrick

Jeff Robbins interviews Chris Patrick, HR and People Ops at Zapier, about remote career development, salaries and compensation, and management tactics.

Discussion Topics…

• Behind the scenes with Zapier

  • Handling communication when a team is fully distributed around the globe

  • Zapier’s favorite asynchronous communication tools (Slack, Async, Quip)

  • Having 24/7 coverage for customer support because of distribution

  • Grouping teams and managers into similar time zones improves collaboration

  • What actually happens at Zapier’s company and team retreats?

  • Defining the company’s values and how that plays out in your company culture

• Career Development

  • Figuring out career trajectories in a non-traditional work environment?

  • Building out career tracks for remote workers to grow their own careers

• Salary & Compensation

  • Handling compensation ethically in a fully distributed team environment

  • Adjusting for different currencies and pay scales using market data

  • Fairly compensating for the talent and skills remote workers have

  • How salary banding can be applied to remote companies

  • Being intelligent about how to reward and incentivize talent

• Management Strategies

  • Overly communicating to manage effectively

  • Giving and receiving timely feedback

  • Helping remote workers deal with impostor syndrome

  • Focusing on the work itself, not internal politics

  • What it means to formalize the informal

Want to discuss your takeaways from this episode with us? We'd love to share ideas on Twitter @yonder_io!